Something quick

Hey - I won't take up too much of your time, or mine, this will just be a quick post.

A few weeks ago a customer called and was quite upset with his account. He had a large number of overdraft fees and of course I couldn't reverse them. After explaining this to him, he became very arrogant and in a rude tone he said "Well Samuel, I would like you to know that you have made a huge mistake. You should probably be looking for a new job because your manager knows me and I can have whatever I want done to my account. Please have a nice day but I do apologize that this had to happen, I'm sure you are a good employee but your manager will be very upset that you did not help me." He went on and on claiming that he had over 70 thousand wrapped up in accounts with us and that he personally knew the President of our bank.

At one point I told him we could transfer money into the account from one of his ''other'' accounts but of course he said "No, I simply dont have time."

"Then why are you still on the phone with me? My answer wont change."

"I'm trying to inform you that you've made a mistake and you should begin looking for new employment."

I laughed, smiled, and said "Oh, thankyou for being concerned for my job sir - But I'm also busy so, have a nice day." And then I hungup.

The same customer called back today, he was negative again and at one point he even said to me "I called a few weeks ago and spoke with a young man who did not know what he was doing and was very rude - Hopefully you will not make the same mistake because that employee has been fired." I sighed - "No sir, I'm still here... But you sound good, how are things going?" he exclaimed "I dont understand... you aren't the person I spoke to last time!"

"Oh but I AM - And on that note, have a nice day." I hungup.



Okay okay I know, wrap things up... I'm such a blabber typer. Sorry! Anyway, I might post more later (cue the large black woman waving her finger back and forth and saying 'promises, promises..') But I really might! Dont be mean, it could happen!